ApliGroup / Companies / Stello
Stello: Every guest, engaged on WhatsApp.
An AI-powered digital concierge that connects hotels and guests through WhatsApp. Stello engages every guest automatically, answers in their language, recommends what the hotel offers, and tracks every request from recommendation to completion.
- For
- Hotels
- Channel
- Languages
- Multilingual replies
- Tracks
- Recommendation to request
What it does
From a chat to a request, tracked to completion.
WhatsApp concierge
Automatically starts a WhatsApp conversation with every guest.
Every guestMultilingual AI assistance
Answers guests in their own language and recommends what the hotel offers, automatically.
Multi-language auto-repliesPersonalised upselling
Personalised offers for the hotel's amenities and services, so each stay earns more.
Spa · dining · late checkoutTrackable requests
Bookings and orders become structured requests the team can track to completion.
Chats into requestsReal-time attribution
Every request is traced back to the recommendation that led to it, as it happens.
Recommendation to requestHow it runs
How Stello works
- StelloSays helloStarts a WhatsApp conversation with every guest.
- GuestAsksIn their own language, about dining, the spa or the city.
- StelloRecommendsSuggests the right amenity and turns a yes into a request.
- Hotel teamDeliversTracks each request to completion, with the recommendation behind it.
Apliman