ApliGroup / Companies / Apliman

Apliman: Every customer.
Every conversation.
One intelligent platform.

Telecom software since 1994, now AI-native. An engagement platform for operators, with service messaging, voice, Call Completion, Ring-Back Tone, USSD and NameTag, and AI voice and chat agents for enterprises, in multiple languages, on-cloud or on-premise.

Contact Apliman Visit apliman.com

Founded: Beirut, 1994
Engagements: 2B+ a month
Reach: 600M+ subscribers
Countries: 65+

Results

What clients measured

Apliman deployments with operator clients, published 2025

Result	What changed	Context
18%	ARPU lift on monetised voice traffic	12 months
2.4M	misdialled calls converted into engagement	Every month
40%	less IVR operating overhead	After rollout
90 days	from kickoff to live revenue	Typical deployment

How we count: Apliman deployments with operator clients, published 2025. Results at your organisation depend on the market, the network and the configuration.

What it does

Telco engagement for operators. AI agents for enterprises.

Call Completion Suite

Recovers revenue from failed, missed, unreachable and misdialled calls with Missed Call Alert, Voicemail, Poke Me and Voice SMS.

MCA up to 1,200 TPS per server · about 45% smaller footprint

Ring-Back Tone

Personalised audio and promotional tones in place of the ringing, with tools for campaigns, subscriber targeting and analytics.

15+ years of features

NameTag

Operators sell memorable #tags to enterprises. A subscriber dials #PIZZA or #BANK from any phone, with no app, and reaches the business.

Launching nationwide in Qatar with Ooredoo and Vodafone Qatar

USSD and service messaging

USSD menus, service messages and voice flows, run inside the operator's network and monetised on revenue share.

Part of 2B+ engagements a month

aïReach × AiAgent

Voice and chat agents for real, day-to-day customer requests, in multiple languages. Campaigns reach the right customer on the right channel, with a person on hand when it matters.

Multilingual · on-cloud or on-premise

aïda

The intelligence layer under all of it. It orchestrates channels, decides the next best action from one customer profile, and connects to CRM and billing.

10 channels · microservices · ISO 27001

How it runs

How NameTag works

EnterpriseBuys a #tagA bank subscribes to #BANK through the operator.
SubscriberDials itFrom any handset, with no app and nothing to remember.
OperatorRoutes itNameTag resolves the tag in under a second on the operator's network.
EnterpriseAnswersA person, an AI agent or the contact centre picks up.

“We recovered revenue we didn't know we were losing, and unlocked an engagement channel we didn't know we had.”

Network Operations DirectorTier-1 African operator

Industries served

Telecom and operators
Fintech and banking
Travel and mobility
Healthcare
Government and public sector
Education
E-commerce and retail

Headquartered in Dubai, with offices in Beirut, Larnaca, Lagos, Istanbul and Nairobi, and local teams in Jordan, Iraq, Yemen, Senegal, Malawi and Sierra Leone.

Contact

Talk to Apliman.

Write to the Apliman team directly, or use the contact page on apliman.com.